Shipping Policy

Ebbeke & Co. Jewellers will only ship to a New Zealand address.

Order and Delivery

This will be subject to stock availability. If we anticipate that you will not receive the goods within that time we will advise the reason for the delay and the likely date of the delivery. You will then be asked to confirm the order or cancel the order. We will not be liable for any delays in delivery of goods or services.

Weekend or Public Holiday orders will be processed on the next working weekday.
Delivery Advice:

All orders are processed Tuesday – Friday and we aim to have your goods dispatched within 5 business days.
Please note: If your order contains any requirement such as finger size adjustment, a Valuation or both allow an additional 4 business days.

Once your order has been processed and collected by courier, indicative delivery times are as follows:

  • North Island orders: 2-4 working days.
  • South Island orders: 2-5 working days.
  • Rural delivery or remote locations can take just a little longer so please allow an additional 2 working days.

We use NZ Courier Post for all our deliveries. This is a signature required service. When you place your order, please supply a physical address such as a workplace or a residence, where there will be someone present to sign for your item. Deliveries take place Monday to Friday, and we do not deliver to PO Box addresses.

Once NZ Post has your order, you will be emailed a tracking number. You can track the journey of your order via the NZ Post website.

If Courier Post attempt to deliver your parcel but you are not home, they will leave a card to call. Your parcel will be returned to their depot for up to 7 days for collection. You may book redelivery or redirect your parcel to an alternative address on their website free of charge. Ebbeke & Co. Jewellers takes no responsibility for attempted deliveries. If your parcel is returned to Ebbeke & Co. Jewellers after the collection period lapses, a redelivery fee will be charged.

If your order does not arrive within 10 working days, please contact us at
or phone on 09 486 1011.  For us to help you quickly, please include your order number in any correspondence.


Terms & Conditions:


All goods and services sold by us to you are sold on the terms of trade set out below. We may at any time vary these terms of trade. These terms of trade may not otherwise be varied unless agreed by us in writing. In these terms of trade, references to “we”, “our” or “us” are references to Ebbeke & Co. Jewellers and references to “you” and “your” are references to the customer.


You will be deemed to have read and accepted these terms of trade when you confirm an order for goods or services by clicking on the “SUBMIT” button or “I ACCEPT” button. Once your order has been accepted by us this will constitute a binding contract for the supply of the goods or services on these terms of trade

Price and Payment

For all goods or services ordered by you, you must pay the price for the goods or services specified on our website at the time your order is accepted by us. All payments are to be made by credit card (we accept Mastercard, Visa) or bank deposit. We may contact you directly to confirm your credit card details. All prices are in New Zealand dollars and are inclusive of GST (being tax levied in accordance with the Goods and Services Tax Act 1985 and includes tax levied in substitution for such tax). You will pay all other applicable taxes, import duties, levies or tariffs which may be payable (if any).

Freight and Handling

We offer free shipping on all products bought online & delivered within New Zealand.


Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.


Subject to the provisions of this clause, to the extent permitted by law:

  • All warranties, representations and guarantees (whether express, implied or statutory) are excluded;
  • We will not be liable for any indirect losses or consequential damages of any kind suffered or incurred by you; and
  • We limit our liability to the replacement, or replacement cost and the delivery cost, of the relevant goods at our option.

If you are not acquiring goods or services from us for business purposes, you may have rights and remedies under the New Zealand Consumer Guarantees Act 1993 in which case the above exclusions and limitations (and any other provisions in these terms of trade which limit or exclude the rights and remedies available to you) will not apply to the extent these are inconsistent with your rights and remedies under that Act. If you are acquiring goods or services from us for business purposes, the New Zealand Consumer Guarantees Act 1993 will not apply.